Brookie & Jessie Help Center
Brookie and Jessie
- What materials do you use to make your products?
- How can I clean and store my product?
- Is your manufacturing process sustainable?
- Is your manufacturing process ethical?
- How can I expect my order to be packaged?
- How can I buy one of your products?
Orders & Payments
- What can I do if I entered the wrong delivery address?
- Can I cancel or change my order?
- I have not received my confirmation email
- Can I make a pre-order?
Returns & Refunds
- What can I do if I made a duplicate order?
- What can I do if my product is faulty?
- Can I change or cancel my order?
- Can I return or exchange my order?
- My order has not been dispatched yet
- My order tracking is not updating
- Can I have my parcel redirected to a different address?
- Where does Brookie and Jessie ship from?
- My order tracking is not working / updating
- Where is my order or has it been dispatched?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.